Refund policy
Refund Policy
At Irazia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day refund policy under the following conditions.
Refund Eligibility
To be eligible for a refund, items must meet the following requirements:
- Purchased within the last 30 days
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation)
Non-Refundable Items
The following items are not eligible for refund:
- Customized or personalized products
- Items damaged due to misuse or negligence
- Clearance or final sale items
- Items purchased more than 30 days ago
- Digital products or downloads
How to Request a Refund
To initiate a refund, please contact us at contactirazia@gmail.com with the following information:
- Your order number
- Reason for return
- Photos of the item (if applicable)
Refund Process
Once your refund request is approved, we will provide return shipping instructions. After we receive and inspect your returned item, refunds will be processed within 5-7 business days to your original payment method.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Exceptions
Refunds for defective products or items damaged during shipping will be processed immediately upon verification, including return shipping costs.
